If all of the above conditions have been met, we will issue a credit towards future purchases to your customer account. Shipping fees will not be refunded unless we made an error.
Did you catch that? THEY AIN'T GIVING YOU YOUR MONEY BACK! YOU GET A WORTHLESS STORE CREDIT!
Now we can all understand that you would have to pay for shipping, a reasonable restocking fee, and to send back everything that came with the package. BUT, for them to say that it can't have any signs of being installed is just unreasonable! For the record, the kit had shrink tubing, zip ties, and wire clip for splicing into one of the wires going to the 12V adapter. There is also a long wire that needs to be cut to fit that leads from the switch to that wire clip.
I sent them an email concerning all of this but never got a response, so I called them this morning and wasn't too thrilled with the response. Basically, I have to send them back the kit (at my expense), they will inspect it and if they approve, they give me a store credit minus a restocking fee (which is a PERCENTAGE and is not fixed). Now let's say that they DON'T APPROVE of the return, now I will have to pay for shipping to get it back (FTR, shipping was originally $25, so that means I'd be out an additional $50 JUST IN SHIPPING!).
And anyone whose done work on these bikes knows that dismantling all of that bodywork is kind of a hassle, so imagine my excitement in anticpating of having to disassemble all of that plastic to take the kit off and reassembling it, find out that they didn't approve of the return, so they are shipping it back to me (at my expense), and when it gets back to me, going through the installation process all over again.
Funnily enough, I got an email from them asking how they did and if I would leave a review on their website. Oh boy, will I!